Privacy policy
Our work depends on families trusting us with details about an older adult's home, health, money, and daily life. This page explains what we collect, why, who sees it, and how to get it removed.
Last updated August 2026.
We collect what we need to coordinate care and nothing we do not. Information is shared only with Trusted Circle members the senior has authorized, at the level authorized. We do not sell personal information, we do not run covert monitoring, and authorizations can be changed or withdrawn at any time.
Contact and account details for the senior and the family members they authorize. Home information — address, systems, repair history, safety-review notes, vendor visits and invoices. Care-related notes from wellness check-ins and coordinator calls, including nonclinical observations. Fraud-review material you send us, such as forwarded messages, screenshots, and caller details. Billing information, processed by our payment provider — we do not store full card numbers. Ordinary website data: pages viewed, device and browser type, and approximate location from your IP address.
To deliver coordination, oversight, and documentation; to schedule and verify vendors and caregivers; to review suspected scams; to produce the summaries authorized family members receive; to handle billing and support; to improve the service; and to meet legal obligations. We do not use your information to train advertising profiles, and we do not sell or rent it.
The senior — or their legally authorized representative — sets the Trusted Circle and the level of detail each member receives. A daughter may see the full home and care record while a neighbor sees only vendor arrival times. Coordinators access records only as needed to do the work. We disclose information outside the Trusted Circle only to service providers acting on our behalf under contract, to vendors for the narrow purpose of a scheduled job, when required by law or valid legal process, or to protect someone from imminent harm.
Ommpo is generally not a HIPAA-covered entity, and our wellness summaries are nonclinical. We nonetheless treat health-related notes as sensitive: restricted access, encryption in transit and at rest, and sharing only with people the senior has authorized. Where we work alongside a covered provider, information is exchanged only with written authorization.
Membership records are kept for the life of the membership and for up to seven years afterward where needed for billing, insurance, dispute, or legal purposes. Fraud-review material is kept while the matter is open and for a limited period afterward so patterns can be traced. You may ask us to delete records sooner; we will do so unless we are required to retain them.
Depending on where you live, you may request a copy of your information, correct it, delete it, limit how it is shared, or withdraw a Trusted Circle authorization. Residents of California, Colorado, Connecticut, Virginia, and other states with comprehensive privacy laws have these rights and the right to appeal a refusal. We do not sell or share personal information for cross-context behavioral advertising. Write to support@ommpo.com and we will respond within 45 days.
We use encryption, access controls, and staff training to protect information, though no system is perfectly secure. Our site uses cookies necessary to operate and a small amount of analytics to understand which pages help families; you can block cookies in your browser. Ommpo is not intended for anyone under 18, and we do not knowingly collect information from children.
Ommpo, Inc., 205 Hudson St, New York, NY 10013 · support@ommpo.com · (855) 987‑2580. Material changes to this policy are posted here with a new date and emailed to members.
