New from Ommpo Care · Vendor & contractor mgmt

When something breaks at Mom's house, you shouldn't be Googling plumbers at 9pm.

Repair Concierge is the stand-alone Ommpo tier for the adult child who lives a flight away. One text from you. A vetted vendor at her door. Your parent kept calm and informed — and the bill comes to you.

Start with one free repair → See how it works
$49/mo per household No card until your first repair is done 90-day work guarantee
Concierge thread · Mom's house Tue 9:14 PM
You
Mom's heat is out and she's freezing. I'm in a layover in Denver.
Coordinator joined · 9:15 PM
Maya · Ommpo coordinator
On it. I'll call your mom in 2 minutes to keep her calm, then dispatch our HVAC partner. ETA at her door: ~45 min.
HV
Bayview Heating & Air
License #HC-44219 · 4.9★ · Ommpo-vetted since 2023
Maya
I'll verify the tech at the door and stay on the line with her for the visit. You're fine to board.
Final invoice will appear in-app · Approve when ready

"Mom's heat goes out on a Tuesday night. She's 78, lives alone, and you live four states away."

From the panic call to the paid invoice — two ways this goes.

On your own

The version every long-distance family knows
~12 hrsacross 3 days
  1. Get the panic call. Mom is cold, alone, and can't describe what's wrong.
  2. Diagnose remotely. Walk her through the thermostat over FaceTime.
  3. Google HVAC in her zip from 1,200 miles away. Wonder if the reviews are real.
  4. Call 3–5 vendors after hours. Leave voicemails. Worry about scammers.
  5. Take time off work to chase quotes you can't verify.
  6. Pick a stranger. Hope they're licensed. Hope they don't price-gouge.
  7. Worry through the service window. Who's letting them in? Is Mom safe?
  8. Pay full retail. Hope Mom understood the invoice.

With Repair Concierge

One text. We take it from there.
~5 minof your time
  1. Text us. "Mom's heat is out." A photo if you have one — that's it.
  2. We call her first. Coordinator gets her warm and oriented before anything else.
  3. Vetted vendor dispatched from our network at our negotiated rate.
  4. Tech verified at the door. ID and license confirmed before they step inside.
  5. Coordinator stays on the line with your parent for the whole visit.
  6. You approve the invoice in the app. We pay the vendor.
  7. You save 18–30% versus retail — at a fair, transparent rate.
  8. Work guaranteed for 90 days. Full visit log in your family timeline.
How it works

Three steps. Most of them aren't yours.

From the moment you tell us something's wrong, to the moment your parent is sitting comfortably again — here's exactly what happens.

01

You text. Or we text you.

Tell us what's wrong — even a photo is enough. If our wellness check-in already flagged it this week, we may reach out before you do.

You: "Mom said the toilet's leaking"
Ommpo: Got it — calling her now.
02

We handle the whole visit.

A vetted local vendor at our negotiated rate. The coordinator verifies the tech at the door and stays present — virtually — for the entire visit.

Vetted: licensed, insured, senior-trained
Verified: ID and license confirmed at the door
Present: coordinator on the line throughout
03

Repair complete. Mom is calm.

You approve the final invoice in the app — at 18–30% below retail. We pay the vendor. The work is guaranteed for 90 days, and the whole visit is logged for next time.

$284   ($412 retail)
Saved you $128 · 90-day guarantee
What's included

Everything a good neighbor would do — if you had one nearby.

A single subscription, one number to text, one bill to you. Built specifically for the household of an aging parent.

∞
Unlimited repair requests

Plumbing, electrical, HVAC, appliance, handyman — for one parent's primary residence, all year.

✓
Vetted, licensed vendors

Every contractor in our network is licensed, insured, background-checked, and trained for senior households.

$
Negotiated rates

18–30% below retail at fair, transparent invoicing — no surprise upcharges, no senior tax.

◐
Coordinator present (virtually)

A real person on the line with your parent for the duration of the visit — they're never alone with a stranger.

ID
Tech verification at the door

The technician's ID and license are confirmed by your coordinator before your parent unlocks the door.

90
90-day work guarantee

If something fails inside 90 days, we send someone back to make it right — at no additional cost.

★
Single bill to you

One subscription, one invoice. Your parent never handles money at the door — and you have a clean record for taxes.

24
24/7 family hotline

A human picks up — for repair emergencies, for "what was that charge?", for the small worries between visits.

☰
Full visit log

Every visit, vendor, invoice, and note in one timeline — so the next family conversation isn't "what happened with the furnace?"

“You don't get the 2 a.m. panic call. You get a text that says it's been handled — by a vetted vendor, at a fair price, with your parent kept informed the whole time.”

RP
How we describe Repair Concierge to families · The Ommpo team
18–30%
Avg. savings vs. retail invoice from our vendor network
~5 min
Of your time, on average, per repair event
90 days
Work guarantee on every completed repair
Pricing

One household. One easy yes.

Repair Concierge is sold as a stand-alone tier for families who aren't ready for full oversight yet — but want one acute pain handled, well.

Entry tier · introduces Ommpo Care

Repair Concierge

One text. One trusted vendor. Your parent kept calm and informed.

$49 / month, per household
$529 / yr prepay · save $59
  • ✓Unlimited repair requests for one parent's primary residence
  • ✓Vetted, licensed vendors — plumbing, electrical, HVAC, appliance, handyman
  • ✓Negotiated rates · 18–30% below retail
  • ✓Coordinator present with your parent during every visit (virtual)
  • ✓Tech verification at the door — ID and license confirmed
  • ✓90-day work guarantee · 24/7 family hotline · single bill to you
★
Activation offer
First repair coordinated free. Your subscription begins after we've successfully handled one repair — so you only pay once we've earned it.
Start with one free repair → Talk to us
Who this is for
The adult child not yet ready for full oversight.

Families whose parent just had something break — and who Googled "help my mom" at 9pm. One acute event, handled well, builds the trust everything else stands on.

What it doesn't include
Wellness, oversight & multi-home — those live upstairs.

Repair Concierge is repair coordination only. Caregiver verification, RN check-ins, billing oversight, and second-home coverage are part of Home Watch and Home + Wellness.

By the numbers
Designed for real households.
~2.5
Avg. repair events per household per year
$300
Avg. vendor invoice through our network
<45 min
Median dispatch ETA for urgent repairs
94%
Of visits resolved on first technician trip
Where it fits

A first step into Ommpo Care — with room to grow.

Repair Concierge stands alone. When your family's needs deepen — wellness, oversight, multi-home — the upgrade path is a single click.

Compare tiers
You are here Repair Concierge $49 / mo
Home Watch $99 / mo
Home + Wellness $229 / mo
Full Protection $399 / mo
Vetted vendor dispatch Unlimited repair requests
✓
✓
✓
✓
Coordinator on visits Virtual presence + tech verification
✓
✓
✓
✓
90-day work guarantee
✓
✓
✓
✓
Caregiver verification Visit tracking & alerts
—
✓
✓
✓
RN Wellness Check-In™ Doctor Visit Guide™ included
—
—
✓ Monthly
✓ Bi-weekly
Multi-home coverage Second residence, snowbird parents
—
—
—
✓
Same-day emergency dispatch
24-hr standard
24-hr standard
✓
✓
Common questions

Things families ask before signing up.

Repair Concierge is a new tier. Most families come to us in the middle of an acute problem — a leaking water heater, an AC outage in July, a fridge that's been broken for a week. We meet you there.

If you don't see your question here, the fastest path is a five-minute call. We'll tell you honestly whether we're the right fit for your family.

Talk to a real person Book a 5-minute call →
or text us at (888) OMMPO-00
Is the first repair really free?▾

Yes. We coordinate your first repair end-to-end before any subscription begins — vendor dispatch, tech verification, coordinator presence, the works. You'll still pay the vendor's negotiated invoice, but our concierge fee is waived. The $49/month starts only after that first repair is successfully closed out and you're happy with how it went.

What kinds of repairs are covered?▾

Plumbing, electrical, HVAC, major appliances, and general handyman work. Anything that requires a vetted contractor in your parent's home, we coordinate. Cosmetic remodels, roofing replacement, and other capital projects aren't covered by the subscription — but we'll happily refer you to a vetted partner.

How fast does someone show up?▾

For routine repairs, within 24 hours. For urgent issues — no heat in winter, no AC in a heat advisory, no water — our median dispatch ETA is under 45 minutes during business hours and a few hours overnight. Same-day emergency dispatch is included as the default on Home + Wellness and above.

Why do I need this if I already have a handyman my mom likes?▾

You may not. Repair Concierge is designed for the family that doesn't have a person — or whose person retired, moved, or charged $900 for a $300 job last spring. If you already have a trusted local contractor, you might be better suited for Home Watch ($99/mo), which adds oversight and verification on top of the contractor you already use.

Who does my parent actually talk to?▾

A real human coordinator — the same one across visits, when scheduling permits. They introduce themselves by name on the first call, stay on the line during the visit, and follow up afterward. We deliberately don't route seniors through phone trees.

What if the work isn't done right?▾

You text us, and we send someone back. Our 90-day work guarantee means we re-dispatch at no additional cost if the original repair fails. If our vendor was at fault, we eat the second visit. If something new went wrong, we still coordinate the visit and you only pay the vendor's invoice.

Can I upgrade to Home Watch or Home + Wellness later?▾

Yes — at any time, prorated. Most families who upgrade do so around month six, often because something the coordinator observed during a repair visit suggested it was time. You keep your history, your timeline, and the same coordinator you've gotten to know.

Try it on one repair

The next time something breaks, let us pick up the phone.

Start with one free repair. No card on file until we've shown you what we do. Cancel any time after — though families rarely do.

Get my first repair handled → Book a 5-min call
$49/mo after first repair 90-day work guarantee Cancel any time